Project Overview:
This complex system project delivers a comprehensive, real-time Dashboard tailored for the Shift Manager at the "Neve Galil Hotel."
The system is specifically designed to provide the manager with the crucial, high-level information needed to oversee all hotel operations effectively during their shift.
The User's Perspective:
The Shift Manager is the "Field Commander" responsible for the entire hotel's smooth operation during their hours. Their core mission is to identify and address real-time operational issues to ensure an optimal guest experience.
Role Focus: The Shift Manager operates primarily behind the scenes, acting as the "Conductor" of all departments. They do not typically interact with guests directly and are not the first point of contact for service requests.
Management Philosophy: They employ a macro-management approach, empowering department heads. They believe in giving each department manager the necessary operational space, trusting them to ensure all underlying responsibilities are executed to the highest standard. The system is designed to facilitate this trust by providing a clear, aggregated, and actionable overview of the entire hotel's health, rather than supporting micro-management.
System Function:
The dashboard acts as the Shift Manager's central command post, synthesizing data from various hotel systems (e.g., Housekeeping, Front Desk, Maintenance, Staff Scheduling) to present a curated view of key performance indicators and critical alerts. This allows the manager to maintain a strategic overview and allocate resources or intervene where necessary, all while respecting the autonomy of department leadership.
Design System
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